May 14, 2019
History | Reports | Caller ID
This Release contains several bug fixes as well as new features that touch numerous portions of the Thrio platform. These include new reports, the option to specify Caller ID, the relocation of the workitem History option and many more updates and new features.
March 15, 2019
Survey | Callbacks | Skill Based Routing | Music on Hold
This release contains several new features that touch numerous portions of the Thrio platform. These include web and ACD callbacks, enhancements to the Survey tooling, new routing options, changes to Quarterback mode, and many more updates and new features.
October 2, 2018
Email | Warm Transfer | Conference | Transcription
This release contains numerous updates to email functionality and adds warm transfers, conferencing, and enhancements to transcriptions.
September 1, 2018
Directory | Field Mapping | ACD Calls | UI | Transcription
This release contains updates to the company directory, field mapping capabilities, ACD calls, and transcription options.