latest release:

December 4, 2019

This release consist of an issue that has been resolved when using the ACD Voicemail feature.

Read latest release note

December 4, 2019

Quick Summary

ACD Voicemail

November 10, 2019

November 10, 2019

ACD Voicemail | PSTN Endpoints | Blocking Numbers

These notes detail the release from Nov 10 2019 and the functional areas they touch.

Hot Fix

July 5, 2019

Survey | Recording | Conferencing | Passwords

Thrio introduced a number of hot fixes outside of our normal release schedule, covering a number of distinct portions of the Thrio platform.

Version 1.0.13

May 14, 2019

History | Reports | Caller ID

This Release contains several bug fixes as well as new features that touch numerous portions of the Thrio platform. These include new reports, the option to specify Caller ID, the relocation of the workitem History option and many more updates and new features.

Version 1.0.11

March 15, 2019

Survey | Callbacks | Skill Based Routing | Music on Hold

This release contains several new features that touch numerous portions of the Thrio platform. These include web and ACD callbacks, enhancements to the Survey tooling, new routing options, changes to Quarterback mode, and many more updates and new features.

Version 1.0.6

October 2, 2018

Email | Warm Transfer | Conference | Transcription

This release contains numerous updates to email functionality and adds warm transfers, conferencing, and enhancements to transcriptions.

Version 1.0.5

September 1, 2018

Directory | Field Mapping | ACD Calls | UI | Transcription

This release contains updates to the company directory, field mapping capabilities, ACD calls, and transcription options.