Frequently Asked Questions

Frequently Asked Questions

Looking for a quick answer to a question? Read below for more.

Architecture

Does Thrio use Kubernetes?

Yes.

Thrio was architected from day one with scalability and reliability as twin pillars of our product.

Is Thrio deployed in a federated cloud environment?

We're working on it. Thrio expects to make an additional announcement on this topic soon.

High Level Capabilities

What dialing modes does Thrio have?

Thrio has predictive, progressive, preview, and manual dial modes. We also offer Quarterback Mode, which offers agents the experience of working in a high-volume outbound dialing mode while including human intervention into the process. Thrio customers in certain industries rely on Quarterback Mode.