Tenant

Tenant

Tenant contains the default settings for your company.

Modifying Tenant settings

Select Tenant from the main menu

Name Is the name of company.

Description A description of the company.

Slogan Enter a slogan for the company.

Email Enter the main contact E-mail address for the company.

Language Identifier Select the default Language for the company.

Timezone Select the default time zone for the company.

Voicemail Function This is the function that will be used when using the voicemail feature.

Voicemail Greeting Function This is the function that will be used to record your voicemail greetings.

Session Timeout The amount of time with no activity, in milliseconds, for a user’s session to be automatically logged out.

Group Wallboard Totals:

The results of this value can be seen in the agent’s wallboard at the bottom of the User Interface.

  • When set to ‘ON’ (Green) it will display a single entry that consists of a running total of all queues the user belongs.
  • When set to ‘OFF’ (Red) it will scroll through each queue and the totals separately, based on the queues the user belongs to.

Security Tokens

To create a new Security Token click the ‘+’ sign.

The Security Token displays the following information:

Expires At This is the date and time the Security Token will no longer be valid

Location The location where the token is stored

Security Token This is the actual token

To use the token:

  • Click on the ‘Copy’ option on the bottom right of the Security Token box.
  • This will copy the token to the clipboard where you can then paste it into the API that you are using it with.

To Delete the token:

  • Click on the garage can icon on the bottom right of the Security token box.

Changes to the Tenant configuration will be saved automatically.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.