State DID

State DID

State DIDs are used when making outbound, Progressive or Predictive calls.

Based on the number being dialed, the system will use a number in the State DID list as the outbound caller ID that belongs to the city or state being called.

In order for the system to use State DIDs, they must be assigned to a campaign.

One State DID list can be used on multiple campaigns.

Create/Modify State DID

Select State DID under the submenu of Campaign

  • To create a new State DID click the ‘+’ sign to the right of the Search field and the system will present an empty template to fill in.
  • To modify an existing State DID, search for the specific State DID by entering the information in the top search window and click Search.

Name Enter the name of the State DID.

Description Enter the description of the State DID.

When creating a new State DID, you will need to click the Save button on the bottom right hand side of the screen, you will then have the ability to add numbers to the State DID.

If modifying an existing State DID, the system saves automatically.

Adding/Removing numbers on the State DID.

Click on the ‘+’ sign next to Numbers and select the numbers you would like to add to this State DID from the pop-up.

To remove users, click on the garbage can icon on the bottom right of the numbers box.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.