Reports - Agent Disposition

Reports - Agent Disposition

This article explains the agent disposition report.

Agent Disposition Report

This report indicates the number of dispositions of type X set by each agent.

Please note that if agents have a large number of workitems left to be dispositioned (for example, chat/SMS/email) they will not show in this report.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.