Reports - Outbound Summary

Reports - Outbound Summary

This article introduces reporting within Thrio.

Outbound Summary Report

Reports gives a summary of the states of the last attempt made on leads during a time period.

Name
Name of the list being used

Campaign
Campaign used to call

Total
Total leads attempted during the period select for the report

Completed
Total leads marked as completed
Options include:

  • Connected to Agents
  • Reached Max Attempts
  • Marked as completed for any other reason

Callbacks
Total leads marked as callback

Can be marked for any reason: busy, no answer, etc.

% Done
Percentage of leads marked as completed.

Errors
Total leads marked as completed with dialing error during the period
Errors are a subset of completed calls

Max Attempts
Totals leads marked as completed with Max Attempts
Max Attempts is a sub set of completed

Callbacks Now
Totals leads marked as callbacks now.
Callbacks Now is a subset of callbacks that are available to call now

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.