Campaigns - Introduction

Campaigns - Introduction

Overview

A quick summary of Campaigns within Thrio.

To learn to configure campaigns, click here.

With Thrio, Campaigns have a special meaning. A campaign is a special set of rules that allow you to serve customers depending on their needs. A campaign in this regard can be a collection of queues, agents, workflows, bots, and other capabilities that are specifically designed to solve problems for each customer use case.

Campaigns are especially important in their ability to support outbound activity such as progressive dialing. If you are set up to participate in an outbound campaign, you will receive screen pops with contact information detailing the nature of the next call.

Campaign Icon

The campaign icon allows you to view and select specific campaigns that you participate in.

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.