Campaign Goals

Campaign Goals

Creating and assigning campaign goals

Campaign Goals

Campaign Goals are used to inform users the number of work items they are expected to handle per 24 hours. This goal is set by an administrator.

Name field is where you enter the name of the campaign goal

Description field is where you enter the description of the campaign goal

Workitem Type Goals

Inbound field is where you enter the number of inbound ACD calls that each user should accept each 24 hours. The number must be entered as digits. eg. 20

Outbound field is where you enter the number of outbound calls that each user should make each 24 hours. The number must be entered as digits. eg. 20

Progressive field is where you enter the number of progressive calls that each user should make each 24 hours. The number must be entered as digits. eg. 20

Predictive field is where you enter the number of predictive calls that each user should make each 24 hours. The number must be entered as digits. eg. 20

Chat field is where you enter the number of Chats that each user should accept each 24 hours. The number must be entered as digits. eg. 20

Email field is where you enter the number of inbound emails that each user should accept each 24 hours. The number must be entered as digits. eg. 20

Once a Campaign Goal is created you can assign the campaign goal to a Campaign

After the Campaign Goal is assigned to a Campaign, each User can see the Campaign and the assigned goals on the Users Homepage.

On the homepage the user can see:

  • the number of workitems they have handled,
  • the average number of workitems handled by their co-workers
  • the highest number of workitems attained by any of their coworkers

and can gauge themselves accordingly.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.