Campaign Address

Campaign Address

Overview

Creating a Campaign Address

Creating Campaign Addresses are essential. Campaign Addresses are used by the system to route work items to the correct campaign.

Name

The Name field must contain the correct address otherwise workitems will not route correctly

For inbound calls the Name is the telephone number that has been provided to you by your telecom provider. The number you enter must be digits only without any special characters. no dashes and no bracket Based on the phone number the system will route the call.

For inbound chats the Name is an alias that the web server will use to route chats to the correct campaign.

For social media integration the Name is the page id that has been assigned to your companies social media page. For example if you want to integrate chat with your Facebook account you need to access your Facebook page and look for the page id in the web address.

Description

Description field is where you enter the description of the Campaign Address. The description you enter should be something meaningful so it is easily understood by other administrators This is where you can further elaborate on the purpose of the Campaign Address

Provider type

The Provider type informs the system which type of work item the campaign address will be used with (chat versus call) as well as how the incoming workitem will be formatted depending on which telecom provider will be sending the incoming call request.

  • Chat should be selected for chat work items whether the chat has originated directly in the system or originated through a social media integration
  • Flowroute should be selected for phone calls if your SIP provider is Flowoute
  • Other SIP should be selected for phone calls if your SIP provider is not one of the options provided
  • ThinQ should be selected for phone calls if your SIP provider is ThinQ
  • Twilio should be selected for phone calls if your SIP provider is Twillio

State DID

Once you have saved a Campaign Address you have the option to add it to a State DID.

A State DID is a group of Campaign Addresses (or ANIs). State DID allows you to present your ANI as an in-state phone number to the people you are calling in the United States. In other words if you have a campaign address that is a California phone number and that Campaign Address is part of a State DID the customer will see the California phone number on their caller ID. if you have a campaign address that is a New York phone number and that Campaign Address is part of a State DID the customer will see the New York phone number on their caller ID.

To assign a Campaign Address to a State DID the plus icon to the right of State DID*. A pop up window will open with the list of State DIDs you have previously created. Choose one and select OK Now The Campaign Address is assigned to the state DID.

NOTE: each Campaign Address can only be assigned to a single State DID

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